FAQ

For Restaurants

1. I own a cafe and I want to join the network. Where do I apply?


Simply complete the Registration form here or Send your interest and we will get back to on how to get started. Please note that for the moment, only vendors that have some washing capabilities will be able to join, but do reach out to us to remain informed of the future opportunities.




2. What container size do you use?


  • Cups hold up to 475ml of chilled drinks
  • Boxes have a capacity of 1200ml
They fit most orders, and our members are conscious that it's a start and that we will be offering more variety in the future.




3. Are the containers dishwasher safe?


Yes.




4. What materials are the containers?


Boxes are made from food-grade silicone with BPA-free PP lids Cups are from stainless steel. Our containers are made to FDA and/or AVA food contact standards and of high quality for a better overall takeaway experience. Who ever enjoyed eating from flimsy disposables anyways?




5. Can I place the containers in the micro-wave?


Boxes can be safely used in the microwave, with the lid off. Cups cannot be microwaved.





For Members

1. How do I use barePack?


You need the barePack app to start! Grab a free one month trial, and start to takeaway with us without disposables. 1) Visit a partner vendor 2) Scan their barePack vendor QR code when placing your order and select your containers 3) Show the confirmation screen to the vendor. Without this verification, vendors won't issue a barePack container! 4) Enjoy your food or drink! 5) Return to an office collection point if your company is a corporate client, or to any vendor in the network - even if you didn't pick up from there. Scan tthe QR code again when you return the containers. Alternatively, you can ask for a home collection if you reach 5 containers. For more on how to use and to see how to order delivery, visit the Customers page here.




2. How do I return barePack containers?


You can drop-off at any of our vendors, not necessarily the one you received a container from, and scan in using the barePack app. You can view a demo here. You can also request a home collection when you reach 5 items.




3. Can I microwave the lunch box?


Yes, provided you have removed the lid.




4. Can I microwave the cup?


No you cannot microwave the cup.




5. Can I order barePack online?


Yes, you can view how to do this by visiting our page on how to order barePack for online food delivery.




6. How do I cancel my membership?


Simply fill in this form: www.bit.ly/memberrescue Why can't I unsubscribe in the app? Because we would love to hear what we didn't get right so as to improve our service :) You can request cancel anytime, and the membership will not be renewed.




7. How many containers can I use?


You can have up to 5 in your inventory, cups and boxes combined.




8. Do you do home collections after use?


We do, but only if you reach 5 because it is not very eco-friendly to collect for so few items. While we try to have bicycles, we cannot guarantee a carbon-neutral trip! It's also quite expensive and not really worth your money for one box 😉





Get involved

1. I want to suggest some vendors, how do I do that?


Send your suggestions via this form here.




2. How can I help to get more vendors?


Aw, firstly, thank you for suport, it means a lot to us! 🤗 Vendors all listen to their customers first so use your voice! You can: 👉 Tag them in our social media posts on reducing disposables. 📷 Share a story on social media 📨 Send them an Instagram DM or Facebook Messenger. Be friendly, polite and positive. Tell them how amazing barePack is and how "sustainable" disposables don't exist! Email them, if you really want to get their attention. 💬 Comment and tag us in their Instagram and Facebook posts! Public comments are more likely to get a reply and you might also gain a few new barePack members in the process. We sure appreciate the word of mouth. Need inspiration on what to write? Hey! I love your menu, but I wish you had fewer disposables for take-away. Could you join the @barePack.co service so that together we can reduce single-use? Thanks! You're my FAVOURITE [insert type of food or restaurant] in Singapore BUT I really wish you could do more than just accept BYO/provide supposedly eco-friendly disposables. Disposables all end up being sent to the incinerators anyways - why spend ressources making them? I would love to see you join @barePack.co instead! More suggestions to give us? Send there here !




3. I want to volunteer!


Great! Join our Facebook community here to stay up todate, receive the latest restaurant partner updates and come together to find creative ways to solve single-use waste!





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