FAQ

 

 

Q: What is barePack and how is Zespri involved?

A: barePack is a community of eco-conscious restaurants and members who pledge to reduce single-use packaging in takeaway and food delivery. barePack has created a pan-city reusable ecosystem, and their service allows Zespri customers to have Kiwifruit packed in reusable boxes.

Zespri is partnering with barePack to trial reusable packaging for designated participants only.

 

Q: Why should I opt in for barePack reusable containers and how does it help the environment?

A:  barePack's returnable and reusable container system that reduces unnecessary packaging waste. Taking action towards climate change can be as simple as opting in for barePack reusables for your Zespri orders.

 

Singapore is the world leader in the use of food takeaway and delivery, so it's no surprise that half a billion (473 million) disposable plastic items like takeaway containers are wasted each year - that’s even more than plastic bottles.

A survey that was done in Singapore showed that an extra 1334 tons of plastic waste, equivalent to the weight of 92 double-decker buses, was generated from takeaway and delivery meals during the two-month circuit breaker period of stay-home curbs. It found that the number of meal deliveries shot up by 73 percent during the circuit breaker period. The number of takeaway meals also went up by 18 percent.

 

Q: Instruction - How does this work?

 

Free Plan option (borrow barePack for free and return within 14days)

• How does it work?

  • No obligation to subscribe as a barePack paid member.

  • You can request up to 2 reusable barePack items (FlexBoxes or KindCups) at our selected partners (Marked as Free).

  • You can keep the containers for up to 14 days for free (Grace period).

  • After the grace period, a renewal fee of SGD2 per one barePack item will be applied and charged automatically to your card for an additional extension of 14 days.

  • The renewal fee will not exceed SGD24 per FlexBox and SGD14 per KindCup.

  • If you have renewed 12 times (SGD24), you can keep the pack.

• Why are my credit card details required?

  • It is to ensure that the barePack containers and cups are returned to the network on time and are ready to be served to our next user.

 

Steps to return barePack container:

Option 1: Return at participating partner stores

Follow these steps:

1. In barePack app, you can return barePack items at any participating partner listed in barePack map.

2. Visit the restaurant, scan the unique designated QR code at the restaurant.

3. Tap “Return” and choose the quantity of barePack cups and boxes you are returning.

4. Click confirm and drop off your barePack to the cashier. Voila! That’s it!

 

Q: There are no participating return outlets near me, what should I do?

A: We’re sorry for the experience. As this is a new pilot programme, our participating partners are also limited. You will have to return it to the 150+ participating outlets or request Home Collection on barePack app for SGD$6.00 per trip. Kindly use barePack app, select “Send feedback” and chose “Arrange home collection services $6/trip”.

 

Q: Do I need to wash the containers?

A: Kindly rinse the containers with soap and water before returning. Note that all containers will be washed again thoroughly following the strict government regulations that applies to all dine-in crockery by the restaurants before reusing.

 

 

Q: How do I know if the container is washed and cleaned?

A: Similar to dine-in cups and plates, all barePack reusable containers are professionally washed by participating merchants following the strict government regulation that applies to all dine-in crockery.

 

Q: Will I receive notification that the barePack container is being dropped off?

A: Yes. You will receive a successful return after dropping off barePack containers at any participating partners (Please follow – How to drop off)

 

Q: What happens if I am charged even when I return the barePack container?

A: We are very sorry for the inconvenience. Kindly contact barePack customer service tea using barePack app to report such issue. Our team will follow up and refund accordingly.

 

Q: Do I need to return the label/ packaging attached with the barePack container?

A: No. Kindly dispose the wrapping label paper to your recycling blue bin.

 

Q: Where can I recycle the label/ packaging?

A: Please recycle the label packaging wrapping paper in any recycling blue bin.